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Good Customer Service
Is it disappearing?
William HillRemember the days when you could go to any Restaurant, Retail Store, Hotel, Theater or virtually any place that involved customer interaction and actually heard the words: “Thank You”?   .... More
CNicholas Vasseghyooking the Medallia's Books
Quite possibly, Medalia offers your hotel one of the most reliable tools for measuring service quality and guest feedback. It is non-biased, random and as accurate as possible ….that is until somebody tries to manipulate it, turning this unique moneymaking tool into a useless hollow drum ...more
Office Software for FREE
Open Office is a free office suit intended to replace Microsoft Office. It is distributed free of charge via download and is available for operating systems. ... more

Must Watch Series for Every Hotel Operator
Hotels Aim to Dominate Europe Europe is the new battleground for the world’s largest hotel companies as they look for sources of growth outside the U.S. market they already dominate.
...more

Hotel News

IHG counting on China for growth

UK-based hotel conglomerate InterContinental Hotels Group continues to look to the Far East for growth.
 
…More

Views from the world's tallest hotels   …More


Marriott 4Q Net Down 18% On Spinoff Charges, RevPAR Rises

NEW YORK (Dow Jones)--Marriott International Inc.'s (MAR) fourth-quarter earnings fell 18% as charges related to the spinoff of its timeshare business weighed on bottom-line results, though revenue per available room increased.  ...More

 
December 4, 2010
Cloudy Pool Water Explained in Spanish

This three page document explains the reasons for cloudy pool and explains pool chemistry in Spanish. A "must have" for Spanish Speaking maintenance staff.
Click Here
 
International visitors spent $121.1 billion in the United States in 2009 ...more
Holiday Inn launches US$100m ad campaign

ATLANTA - IHG (InterContinental Hotels Group) [LON:IHG, NYSE:IHG (ADRs)], the world's largest hotel group by number of rooms announced today the launch of Holiday Inn's largest global advertising campaign in brand history - Stay You. With a global $100 million dollar spend, the Stay You campaign supports the biggest brand relaunch in hospitality history. ...more

Reports show Utah lodging industry on upswing

Hospitality » Occupancy levels are up, but nightly rates remain low, prompting 'cautious optimism.'  .. more

follow the light - clipart gifs

follow the light - clipart gifs

 
Proven Method That Works
Customer service training that increases sales. Sales training that enhances your customer's experience. If your employees have the chance to convert more callers into customers, we can improve your odds. .... More
 
Hotel Directory for Churches
Hotel Directory for Churches 

Future of Hotel TV?


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